BYOD - Lobby check-in on mobile

Lobby check-in on mobile allows arriving guests to check-in using their own mobile devices. The real-time check-in process allows guests to pickup their room key immediately after completion.

This is a safe and convenient supplement to kiosk and manual processes providing guests with a choice matching their level of comfort.

100% contactless


An innovative new option from Ariane providing guests with a safe and contactless check-in using their personal device.



Check-in on mobile is fast and can be used as a supplement to kiosk and front-desk. Room assignment is done in real-time and key pickup takes 20 seconds or less!

Stress free


Lobby check-in on mobile frees your staff to focus on safety procedures and providing good guests service taking full advantage of a digital check-in process keeping staff and guests safe.




Arriving guests are informed about Lobby check-in on Mobile as a touch-free alternative to regular check-in when they arrive in the hotel

Guest can use their own mobile, tablet, or PC to access the lobby check-in page either by scanning a QR code or by manually entering a URL (promoted in the reception area and on the kiosk).


Last name and reservation number are needed to retrieve the correct reservation. This will allow the guest to start the check-in process.

Mobile check-in includes the same steps as for a regular check-in. This can include completion of the registration card, declaring additional guests, adding options like breakfast and parking, and secure payment or pre-authorization.



Lobby check-in on Mobile will start real-time processing of the reservation and room assignments minimize the wait time before heading to the room

A QR code for key-pickup will be displayed if a room is available.

Normal conditions such as room availability, the starting time for check-in or guest ability to use self-service will still apply.

Alternative guest journeys

Lobby check-in on Mobile is extremely flexible and can be configured in a number of different ways. This includes manual creation of keys, support for pin-codes, and queueing if a clean room wasn't available at the time of check-in.

Keycard pickup

Guest scans their QR code on a kiosk or keycard dispenser to create a key.

This guest journey is completely touch-free and only requires the guest to place phone in front of QR code reader, and to pick up the room keys. This typically takes 20 seconds from start to finish!


Queuing until a room is available

If none of the rooms were vacant at the time of check-in, the guests will receive an email or a text message notification with the room number and instructions for key-pickup as soon as a room is ready!

Queuing and notification by mail and SMS allow the guest to explore the destination and get out of the lobby


Manual key pickup

Lobby check-in on Mobile works well also without kiosks. Show the room-ready notification to the receptionist and get a pre-encoded key. Safe, Simple and Efficient!



Hotels with pin-code door locks can also use Lobby check-in on Mobile. The room ready notification will include room number and the simple to use pin-code will be sent as soon as a room is available.

Guests can skip the line and enjoy a stress-free arrival!

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Try our online check-in demo to discover a typical guest user journey yourself. Your guests will be able to experience an intuitive and seamless process while avoiding queuing at the front desk.

Enter any reservation number and name to use the demo.


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