Hospitality trends - 7 innovations for 2023

In 2023, hospitality has evolved into a seamless blend of personalized experiences and advanced technology, where every guest is embraced with warmth and efficiency. With a focus on tailored service and innovative amenities, the hospitality industry continues to redefine luxury and elevate guest satisfaction to new heights...

Why hospitality tech is more important than ever? 

The hotel industry is constantly evolving, so staying ahead of the game is essential to intrigue travelers and stand out from the competition...

Traditional check-in processes and long queues are disappearing day by day, making way for a process adapted to the new generation of tech-savvy travelers.
This same generation seeks seamless and original hotel experiences. 

To meet their expectations and stay up to date, hotels are slowly adapting to the powers of new hotel technology. Get ready to dive into seven exciting technological trends that are set to revolutionize the way hotels operate and provide guests with a touch of enjoyment during their stays! 

7 HOTEL TECHNOLOGY TRENDS TO STAY UPDATED ON

Let's check out some latest tech trends for hotels! 

TAP, PAY, AND PLAY WITH CONTACTLESS PAYMENT 💶

No more frantic searches for wallets, credit cards, or PIN codes in public! Say hello to contactless payment, a novelty that transforms the customer payment experience within hotels.

This option provides a sense of security and control for your guests, allowing them to settle their bills easily and quickly. And that's not all! With the "pay later" feature, you give customers the option to pay during online check-in, making the entire process as simple as child's play. Bid farewell to the era of cash and embrace the tap-and-go revolution! 

SKIP THE LINE, GO ONLINE WITH SEAMLESS CHECK-IN 📲

Who has time to wait in line for check-in when you can go straight to the fun? Discover online check-in, the technological solution that puts power in the hands of travelers. With a smartphone, tablet, or computer, the check-in process is done in no time, leaving time to relax or explore!

And guess what? This technological trend not only enhances the customer experience but also frees up your reception staff to focus on special needs. It's a win-win for everyone! 

LOCKING UP WITH CYBERSECURITY SUPERPOWERS 🔒

In a world where technology is ubiquitous, just like data, safeguarding customer information is more than paramount.
Hotels handle sensitive data such as personal addresses and credit card details. No one wants this kind of information to be accessible to everyone! Investing in cybersecurity is indispensable for hoteliers.

It's not only about protecting against hacking and phishing threats but also a marketing strategy to differentiate yourself from competitors and safeguard your reputation. . 

WELCOME TO THE FUTURE: HOTEL AUTOMATION 🏨

Faced with recruitment challenges and the impact of the pandemic, automation comes to the rescue! Say hello to self-service solutions such as indoor and outdoor check-in kiosks that empower customers to control their reservations and personal information.
It's like having the services of a personal concierge at your fingertips without the need for human interaction.

But don't worry, the rise of automation doesn't mean the end of warm receptionists! It's about striking a balance between personalization and efficiency, allowing your staff to focus on customers and provide them with a better overall experience. 

THE POWER OF BIG DATA: UNLOCKING INSIGHTS AND TAILORED EXPERIENCES ℹ️

Have you always dreamed of having a superpower to better understand your customers?
The power of big data comes into play! By collecting and interpreting a multitude of metadata, hoteliers can energize their services and marketing strategies.

Imagine creating revenue and communication strategies based on the unique needs and desires of each traveler. Harness this goldmine to deliver golden customer experiences! 

ARTIFICAL INTELLIGENCE: YOUR HOSPITALITY SIDEKICK 🤖

With the emergence of Chat GPT and other AI technologies, we're witnessing a revolution in the hotel industry. The goal? To provide a seamless, personalized, and simplified customer experience from booking to room arrival! With the help of AI, create tailor-made stays that correspond to the preferences and desires of your guests.
Offer an AI-powered adventure! 

FACIAL AUTHENTIFICATION: A HIGH TECH AFFAIR 👁️

Get ready to strike a pose and smile for the camera because facial authentication is making waves worldwide, including in the hotel industry!

This cutting-edge technology speeds up the check-in process by up to 70%. With contactless becoming the new norm, facial authentication provides a secure, confidential, personalized, and ultra-convenient way for customers to prove their identity. From accessing restricted areas to ultra-fast check-ins, offer a futuristic journey with a digital profile for each traveler.
Capture smiles and turn a stay into a unique voyage! 

Hoteliers & ariane systems Tech

By using technology as an ally, the hotel industry is poised to reach new heights in customer satisfaction & by leveraging these same trends, hotels can create unforgettable experiences and exceed travelers' expectations.

Ariane Systems is here to help you succeed with your hotel technology project. For many years, we have been providing innovations and self-services solutions to improve hotels services. Between online check-in, indoor and outodor kiosk, our products are in constant evolution to adapt to the ever changing hospitality market and guests needs: 

• Mobile solutions
• Indoor solutions
• Outdoor solutions