Support

Information needed when contacting Ariane's support

• Your customer ID (site ID, customer code)
• Your contact details
• Information about your technical issue (hardware type and name, date, time, amount, client name, issue qualification)
• A description of anything unusual

You can also request to open a case by phone. 

You will be given a case number with which you will be able to follow up on your case resolution.

Open case follow-up :
Each case is identified with a number. By having it ready, the customer service can quickly provide you with all information related to your case.
You can always identify yourself with your client number or hotel ID if you have one.