Meet our experts
Meet our experts
To each his own solution

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    Our self-service platform Allegro v7

    Allegro v7 cloud is a powerful and flexible, omni-channel platform enabling self-service for hotels.

    Our check-in kiosks

    Discover our range of indoor and outdoor kiosks for hotels. All made to work seamlessly with Allegro v7 and fit into any hotel environment.

    For your hotel staff

    Learn how Allegro v7 can help your hotel staff become more efficient, increase revenue and improve guest satisfaction.

    World-leading self check-in solutions for Hospitality

    From small to large hotels, 1 to 5 stars, business and leasure, boutique and hostels - Ariane's solutions can help make check-in Safe, Simple, and Efficient for every type of hotel. All of our solutions can easily be adapted to fit the specific needs and reflect your hotel's design. 

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      Search & find what you need

      Ariane Systems is the world leader in providing self-check-in and out solutions for the hotel industry with more than 3.000 installations. They enable Mobile and Kiosk self-service solutions, including all required hardware, consultancy and support for services that integrate to the hotels PMS, keycard system and secure card payment.

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        Support

        May We Help You?

        Information needed when contacting Ariane's support

        • Your customer ID (site ID, customer code)
        • Your contact details
        • Information about your technical issue (hardware type and name, date, time, amount, client name, issue qualification)
        • A description of anything unusual

         

        You can request to open a case by email to support@ariane.com
        You will be given a case number with which you will be able to follow up your case resolution by sending an e-mail with a title as “subject – issue – case number”.

        You can also request to open a case by phone. 

        Pour un appel en Français, appeler le +33(0)148106147 (du Lundi au Vendredi de 08h à 19h CET)

        For a call in English, please call +33(0)148106136 

        Für einen Anruf in deutscher Sprache rufen Sie bitte an +0049 7141 79 71 791

        Email: support.dach@ariane.com

        Para una llamada en español, por favor llame +34 917025177

        If your hotel is situated in North America, please call +1 800 665 4589 1

        Email: help@arianesupport.com

        You will be given a case number with which you will be able to follow up on your case resolution.

        Open case follow-up :
        Each case is identified with a number. By having it ready, the customer service can quickly provide you with all information related to your case.
        You can always identify yourself with your client number or hotel ID if you have one.

         

        Onsite support

        Should we not be able to resolve an issue with our online support center or need to replace a faulty part, our teams will dispatch a technician to your site in a short time.

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        Online support

        A dedicated team of technical experts are available to help you solve any issues you may encounter with our systems. With the ability to remotely control your installations, our team will bring them back to full operation in only a few hours.


        Our online support center offers comprehensive opening hours to satisfy our most demanding customers.

        Ariane online support

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        Kiosks Statistics & Alarms

        Analyze your kiosk performance and usage with a comprehensive range of statistics and alarms...
         
         

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        Web & mobile check-in tools

        Choose your web tool: monitoring, authentification server, statistics...
         
         

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        Need some help?

        A dedicated team of technical experts is available to help you solve any issues you may encounter with our systems