Secrets du libre-service dans l'hôtellerie : 20 raisons pour lesquelles il faut investir (et quand il ne faut pas)

2 - Increase your revenue by selling Walk In reservations

 

Selling your last remaining rooms is an easy way to increase your revenue. We call this feature “Walk In”, and it is handled 100% automatically using your integrated PMS kiosk solutions. No staff is required!

4 - Mitigate staffing issues - reduced need for staff

Most hotels struggle with a few peak hours in the morning and late afternoon. It is costly and sometimes complicated to bring in enough staff to avoid long waiting times during these periods.

Adding self-service options will mitigate intermittent staff shortages and decrease queueing problems – with no extra team required.

6 - Reduced queuing by allowing more simultaneous check-ins 24/7 - with no additional staff at peak hours

Self-service check-in is a force-multiplier making it possible to assist multiple guests simultaneously. Greet and guide them towards the self-service option, assist if required. The rest is taken care of by guests themselves whilst staff can greet the next person to arrive!

8 - Reduce guest time in the lobby (and the logistical problems this gives) by providing online check-in

You can offer mobile check-in and let your guests check in one or two days before arrival. This will significantly improve your arrival logistics. Pre-checked-in guests will be automatically alerted once their room is ready and can pick up their key in a matter of seconds before heading straight to the room.

10 - Restrict access to hotel reception at night with an outdoor kiosk

You can restrict access to your hotel and use an outdoor kiosk to complete check-in for late arrivals. Our outdoor kiosks can not only provide keycards for your room we can also grant access to your electronic door entrance lock. Arriving guests must complete their check-in, scan ID (if required), and pay before access is given. 

12 - Enhanced guest interaction by using staff as "Welcomer" in combination with kiosk

Traditional and self-service check-in doesn’t have to be an “either-or” decision. Why not combine the two and get something even better? 

Repurposing staff as Welcomers gives you the perfect combination. The job becomes more interesting, you gain increased flexibility, the self-service options will virtually multiply your total capacity, and staff can focus more on meaningful guest interactions and have time to go the extra mile when needed.

14 - Deliver on guest expectation - self-service is not a secondary option; it is often an expected service.

Providing an efficient arrival and departure process is expected by your most frequent travelers. They are often in a hurry and expect to be able to do their check-in and check-out as fast as possible. Self-service can help deliver on this guest expectation, and research shows that as much as half of all guests prefer this option if given a choice.

16 - Take the stress out of check-in - do it on your own, at your own pace and convenience

Many of your guests prefer to take their time and do their “research” before making educated decisions. This is especially true with one of your most common groups of guests – Generation X. Offering pre-check-in services takes the stress out of the equation and will allow your guests to do it at their own pace with zero impact on hotel operations.

Zen Your Arrival!

18 - Conversion - Ensure all of your OTA reservations are booked directly the next time they visit

Maximize direct bookings by collecting accurate guest emails, delivering exceptional experiences during OTA stays, offering exclusive incentives, and maintaining an appeal. Convert OTA reservations into loyal direct guests for future reservations.

20 - Offer a true digital guest journey - even with mechanical keys

Did you know hotels with “traditional” keys can also benefit from self-service? Our Duo 1800 outdoor kiosks can be delivered with compartments dropping mechanical keys instead of encoding keycards. No need to upgrade all of your door locks!