The importance of data-driven insights

In a world awash with data, the form of statistics is the lighthouse that guides us through the turbulent sea of uncertainty. It's not just numbers; it's the key to informed decisions that shape our future. Let's explore the profound influence of statistics in revolutionizing the hospitality industry.

Pierre Debusscher

Meet Pierre Debusscher, Product Owner at Ariane Systems. Pierre is dedicated to redefining guest experiences through innovative technology solutions. His talent for bridging user needs with technical possibilities has enhanced guest engagement and satisfaction.

Get in touch with Pierre Debusscher.

Setting achievable goals and continously measure how your self-service investment performs is one of our 12 commandments.  The 12 commandments are a set of recommendations we created based on more than 20 years of experience with self-service technology for the hospitality industry. 
This article lists some of the key data to keep an eye on, and how to define targets.

The Power of Statistics in Self Service Operations

1. Performance Monitoring

   To continuously track the performance of self-check-in kiosks, leveraging statistics is essential. Monitor metrics such as usage rates, successful check-ins, and technical issues to guarantee smooth functionality. When considering the purchase of a self-check-in kiosk, monitoring these statistics is the key to evaluating its performance.

2.  Statistics Analysis

   You can gain valuable insights into how guests engage with the kiosks through analysis. This includes identifying common user pathways, pinpointing potential areas where guests may encounter difficulties, and recognizing opportunities for enhancement. Such information is invaluable for refining and optimizing the user experience.

3. Operational efficiency

   Statistics can shed light on how kiosks affect your hotel's operational efficiency. By measuring the time guests save through self-check-in compared to traditional arrivals, you can make informed decisions regarding staffing levels and resource allocation.

4. Maintenance and support

   Keeping an eye on statistics can facilitate proactive support. By pinpointing patterns of technical issues or errors through data analysis, you can swiftly address problems, minimize downtime, and ensure a seamless guest experience.

5. Financial impact

   Statistics can also provide valuable insights into the financial impact of self-check-in kiosks. Monitoring metrics like room occupancy rates and revenue generated from upsells or additional services offered through the kiosks enables you to gauge their contribution to the hotel's overall financial performance.

6. Return on Investment

   ROI Calculation: Investing in self-check-in kiosks represents a substantial financial commitment. To guarantee a favorable return on investment (ROI), analyzing statistics pertaining to reduced labor costs, enhanced room occupancy, and elevated guest satisfaction is imperative. Conducting a comprehensive ROI assessment will empower you to make a well-informed and confident decision when choosing the ideal kiosk solution for your hotel.

   Make sure to ask for a custom ROI analysis when in contact with our sales team.

   
   

7. Adaptation and improvement 

   Leveraging statistics empowers you to make data-driven decisions for future enhancements. Should specific kiosk features or services require more utilization, you can tailor your offerings accordingly. Likewise, if usage trends evolve over time, you can modify the kiosks to better align with changing guest preferences and needs.

3 Smart Key Phases: Define, Measure, and Adapt

1. Define

   When implementing self-check-in kiosks, it's essential to determine your primary objectives. Are you aiming to reduce staff workload, enhance the guest experience, or increase operational efficiency? Clearly defining your goals is critical, as it will serve as a guiding light for your decision-making process and ensure that the selected kiosk solution aligns seamlessly with your hotel's overarching objectives.

2. Measure

   Once your self-check-in kiosks are operational, you must keep monitoring and assessing their performance against your predetermined objectives. Questions to consider include: Are you achieving the anticipated reduction in check-in time? Are guest satisfaction scores showing improvement? Your established goals serve as a benchmark for success, enabling you to make any necessary adjustments to reach your desired outcomes.

3. Adapt

   The hotel industry is dynamic, with guest preferences evolving over time. Having a set of objectives allows you to adapt your self-check-in kiosk strategy as needed. Whether it involves updating kiosk software to offer new services or expanding the kiosk network, your goals empower you to remain agile and responsive to your guests' changing needs and expectations.

Ariane’s statistic module

The Allegro V7 Back Office plays a pivotal role in pursuing ambitious goals associated with implementing self-check-in kiosks within a hotel environment. Accessible to all staff members, it offers multiple user role levels to enhance functionality. Within this comprehensive system, a dedicated module is designed to monitor hotel statistics across various dimensions of our solution, encompassing online check-in, kiosk check-in, and key pick-up.

This module serves as an invaluable tool for tracking progress concerning various kiosk usage objectives. Moreover, it provides a range of filters that enable you to analyze data and trends across different periods, from short-term insights to long-term perspectives.

Your Hotel's Data-Driven Journey to Success

Investing in self-check-in kiosks for your hotel enhances guest experience and operational efficiency. To succeed, use data-driven decision-making and clear objectives. Thrive in the self-check-in era by offering seamless stays. Elevate your success with our expert guidance.