Self Check-in Success Story at the SwissTech Hotel

As guest expectations evolve and digital solutions become increasingly essential, Swiss Tech Hotel in Lausanne has embraced innovation. By adopting Ariane Systems' self-check-in kiosks, directly integrated with Misterbooking's PMS, the hotel has streamlined its operations, providing guests with a faster and more enhanced experience.

 

About SwissTech Hotel

 

SwissTech Hotel in Lausanne, located in the heart of Switzerland and close to Lake Geneva, has been welcoming guests since 2014 with its 65-room capacity. Ideally positioned near the SwissTech Convention Center, the École Polytechnique Fédérale de Lausanne, and within a short 2-kilometer walk of Lake Geneva, the hotel attracts a diverse range of guests, primarily business travelers, but also leisure guests.

 

Our Guests

 

The teams at Ariane and Misterbooking had the pleasure of speaking with Mathilde Bredin, Front Desk Manager with five years of experience at the hotel, and Victoria Gregis, Assistant Front Desk Manager for over two years. Both are dedicated to providing quality service and meeting the growing expectations of guests.

Why Choose Ariane’s Self Check-In Solution?

As guest expectations evolve and digital solutions gain importance, SwissTech Hotel in Lausanne has embraced innovation with Ariane Systems' self-check-in kiosks, now optimized with the Allegro V7 update and seamlessly connected to Misterbooking’s PMS.

“We haven’t had issues with staffing. In fact, we manage well. We’ve created favorable working conditions, and the kiosk solution enhances both employee and guest comfort.”

The self-check-in kiosk also simplifies the process for guests, enabling fast check-ins with all necessary instructions at their fingertips—perfect for those who prefer a smoother, quicker experience. Since installation, we’ve observed a notable reduction in after-hours security interventions, enhancing service efficiency and minimizing disruptions. In short, self-check-in transforms the guest experience while optimizing our workflow.

How Do Our Solutions Simplify Your Daily Tasks?

The integration of both systems has significantly streamlined our operations, especially when managing late arrivals. In the past, guests who struggled with self-check-in and called security often triggered lengthy internal processes to update their information.

Now, with Ariane and Misterbooking connected, we can easily track check-ins in real-time.

We've also noticed a significant rise in the number of guests checking in independently. This increased autonomy minimizes the time spent on check-in procedures, allowing guests to enter their information directly without further assistance from our team. As a result, we can focus on other essential tasks, enhancing our operational efficiency.

What Guests Say About Self Check-In?

We have received numerous positive feedbacks. Our guests appreciate our modernization efforts and commitment to innovative solutions.

However, some hesitations remain, particularly among those who are not comfortable with technology. They worry that self-check-in may increase their workload or lead to a reduction in front desk positions.

Nonetheless, overall, our guests are adapting well. As one guest pointed out, “The integration was seamless, although it took nearly a year to optimize everything perfectly. Today, we have simplified the check-in management, and guests enjoy the speed and simplicity of the process.” When they encounter difficulties, they do not hesitate to reach out to us, allowing us to resolve issues quickly.

 

Have You Faced Challenges That Our Solutions Have Helped You Overcome?

 

Yes, indeed. We regularly encounter surges of arrivals and departures, especially with business groups. These groups often arrive in large numbers, for example, after a conference, which can create congestion at the front desk.

“We’ve been able to reduce our reception hours on weekends without compromising service quality. Guests appreciate the flexibility of self-service check-in and the ability to check in without assistance while benefiting from modern technology. This has been a real asset for our staff and our organization, especially during large arrivals on weekends.”

With the self-check-in kiosk, we can direct some guests to check in independently. This streamlines the process, alleviates pressure on the front desk, and minimizes wait times, providing a better experience for everyone upon arrival.

 

Experience with Ariane and Misterbooking Support Services

We appreciate the consistency of working with the same representatives at both Ariane and Misterbooking. This familiarity is reassuring and ensures that our case is well-managed and understood!

The support team is always highly responsive, providing clear and concise explanations of the necessary procedures. Their commitment to education is evident, making it easy for us to navigate the system effectively. We feel well-supported by both Ariane and Misterbooking!

Make your hotel check-in Fast and Friendly

The ongoing success of SwissTech Hotel is a testament to the complementary solutions of Misterbooking PMS and Ariane Systems’ self-service check-in, enhanced by the latest Allegro V7 update.

This example illustrates how adopting digital solutions can transform the guest experience in the hospitality industry. By modernizing their processes and addressing the evolving needs of hotel guests, the hotel has not only improved its efficiency but also increased guest satisfaction. For hoteliers, it's a win-win situation, thanks to effective, user-friendly solutions that save significant time!

For over 20 years, we've been leading the way in self-service solutions. Ready to make your smartest investment in 2024 or enhance your current setup? Contact us today to see how we can help you reach your goals.