Protel and Ariane Systems bring partnership to the next level

France/Germany – March 5^th, 2019 – protel and Ariane Systems are pleased to announce the successful integration of the Ariane Allegro self-service platform to protel.I/O.

Customers utilizing protel.I/O can now upgrade to advanced kiosk and web-based self-service solutions. The integration is available via the protel Services Marketplace and enables clients to add support for Ariane’s self-service products in a few simple steps.

Ariane and protel have a long-lasting partnership with over 300 mutual clients on protel PMS’s enjoying Ariane self-service solutions. It was natural for the two companies to work closely together to ensure that the new protel.I/O integration protocol supported all of the essential features and methods needed to enable frictionless arrival and departure for hotel guests.

“Investing in a new integration with protel to support protel.I/O and the marketplace was an easy decision to make. protel is one of the leading PMS suppliers and adding support for their game-changing, cloud-based PMS platform fully aligns with our strategy to move solutions and integrations to the cloud. Allowing our existing clients to migrate to protel.I/O was also a key driver to prioritize the development effort” -  Michael Zetterlund, Chief Product Officer, Ariane Systems

Ariane’s integration with protel.I/O, using the protel.I/O integration protocol, gives access to all services provided by Ariane. This includes the Allegro Classic solutions for kiosk and online. Support for the upcoming Ariane Cloud platform is scheduled to be added later in 2019.

“It’s been a pleasure working with the protel.IO development team in this integration project. I feel that we have joined the most powerful PMS and kiosk technologies together for the benefit of our existing and future clients. Our different kiosk technologies will all be able to connect smoothly through protel.I/O to enhance the check-in and check-out experience.” – Jonas Kouassi, Director of Operations, Ariane Systems

The seamless connection between the protel PMS and Ariane Allegro self-service software allows guests to check themselves in, make walk-in reservations, create extra keys and check out when they are ready to leave. This includes features like profile updates, automatic room assignment, creating new reservations, posting of charges and viewing the guest folio.

“We have built protel I/O as a cloud­based enterprise hospitality framework, established on the philosophy of Open Integration. protel’s Open Integration strategy empowers Hotel Owners to leverage “best in class” hotel technology solutions by providing a robust API integration platform, documentation, and support via protel Services Marketplace. Powerful guest-experience enhancing technology, such as the latest self-serving solutions from Ariane is now, thanks to the protel Services Marketplace,  “just a few clicks” away for tens of thousands of happy PMS customers.” - Pete Simpson, SVP Business Technology, protel

Visitors to the ITB exhibition, March 6^th to 10^th 2019 in Berlin, can learn more about the solution and test the integration for themselves at the protel booth (hall 8.1, booth 103), or learn more about the extensive range of self-service solutions offered by Ariane in hall 7.1c, booth 104.