10 min read
Self Check-in Success Story at the SwissTech Hotel
As guest expectations evolve and digital solutions become increasingly essential, Swiss Tech Hotel in Lausanne has...
Hotels installed
Self-served rooms
Supported Integrations
Countries served
We initially installed our automated kiosk to help cope with staffing issues. We never imagined that this system would become such a huge contribution to our success during Covid. We are thrilled to have a state-of-the-art system that helps prevent long line-ups, allow zero-contact reservation and check-in, all while helping reduce labor cost.
Ariane solved our main issues: - Flexibility in the experience. Via the web check-in + kiosk at the hotel, the guest has an efficient experience. - Customer-oriented: automation of the check-in process gives opportunity to the staff to give a better concierge service. - Covid-19 friendly - frictionless experience.
No waiting at the reception desk. No language barriers. Savings in personnel costs 7/24 check-in possibility. A good solution in Corona times.
Significant reduction in payroll costs for the hotel as a 24-hour front desk is no longer required. The majority of guests prefer no contact self-check-in, now especially important due to the Covid pandemic. Guests also like not worrying about arriving late at the hotel - they can arrive any time (the previous hotel owners used to charge guests £25 for post-midnight arrivals!!!!).
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